Terms and Conditions

Terms and Conditions

Welcome to Velixa.ae! These Terms and Conditions govern your use of our website and the purchase of beauty products through our store. By accessing or using our services, you agree to be bound by these terms. Please read them carefully before proceeding.

1. General Information

Velixa.ae is a UAE-based beauty products store offering a wide range of skincare, haircare, personal care, and cosmetic items. We source products from various high-quality suppliers, but we do not display or market any brand names explicitly. All products are selected and listed based on quality, performance, and customer demand.

Store Address: Main Office & Warehouse Address: Abu Baker Al Siddique St (Near Al Ansari Exchange and United Hyper market), Hor Al Anz, Deira, Dubai, United Arab Emirates.
Contact Number: +971 52 409 3465
Email:  info@velixa.ae

2. Product Disclaimer

  • Products sold on Velixa.ae are selected from multiple trusted sources. While we aim to maintain high standards of quality and safety, we do not guarantee brand affiliations or representations.

  • Product packaging, colors, and appearance may vary slightly due to supplier variations or updates.

  • All product descriptions are for informational purposes only and should not be considered medical advice.

3. Usage of Products

  • All beauty products should be used in accordance with the instructions provided.

  • Velixa.ae is not liable for any adverse reaction or side effects resulting from the misuse or allergic reaction to any product.

  • It is the customer's responsibility to perform a patch test or consult with a professional before using a new product.

4. Pricing and Availability

  • Prices are listed in AED and are subject to change without prior notice.

  • We strive to keep product availability updated but reserve the right to cancel orders if items are out of stock or discontinued.

5. Orders and Payment

  • Orders can be placed through our website or by contacting us directly via WhatsApp or email.

  • Full payment must be made at the time of purchase. We accept various secure payment methods, including Cash on Delivery (COD) where applicable.

  • Once an order is placed, it cannot be modified. Please review your order details carefully before confirming.

6. Shipping and Delivery

  • We deliver across the UAE within 2-5 working days, depending on location and availability.

  • Delivery times are estimates and may vary due to unforeseen circumstances.

  • Delivery charges may apply and will be communicated during the checkout process.

7. Return and Exchange Policy

  • Returns or exchanges are only accepted if the product is damaged, defective, or incorrect upon delivery.

  • The customer must report any issue within 24 hours of receiving the product, along with photographic evidence.

  • For hygiene and safety reasons, used or opened beauty products are not eligible for return or exchange.

8. Intellectual Property

All content on Velixa.ae, including text, images, graphics, and logos, is the intellectual property of Velixa.ae and may not be copied, reproduced, or used without our written consent.

9. Limitation of Liability

Velixa.ae shall not be held liable for:

  • Any indirect or consequential loss resulting from product use.

  • Any damage or loss due to shipping delays, third-party services, or incorrect product usage.

10. Privacy Policy

We respect your privacy. All personal information shared with us (such as name, contact details, and delivery address) is kept confidential and used solely to process orders and improve your experience. We do not share customer information with third parties without consent.

11. Changes to Terms

Velixa.ae reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page. Continued use of our website and services after such updates implies your acceptance of the revised terms.

12. Contact Us

If you have any questions about our Terms and Conditions, please feel free to contact us:

📞 +971 52 856 0299
📧 velixauae@gmail.com
📍 Near Abu Hail Metro Station, City Bay Business Centre, UAE