Privacy Policy

Privacy Policy

Effective Date: May 16, 2025
Store Name: Velixa.ae
Contact: +971 52 409 3465
Email:  info@velixa.ae
Address: Main Office & Warehouse Address: Abu Baker Al Siddique St (Near Al Ansari Exchange and United Hyper market), Hor Al Anz, Deira, Dubai, United Arab Emirates.

Velixa.ae respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or shop with us.

1. Information We Collect

When you interact with our website or services, we may collect the following types of information:

a. Personal Information

  • Name

  • Email address

  • Contact number

  • Shipping and billing address

  • Payment method details (processed via secure third-party gateways)

b. Usage Data

  • Browser type and version

  • IP address

  • Device type

  • Pages visited and time spent on the website

  • Cookies and tracking technologies

c. Communication Records

  • Emails and messages exchanged with customer service

  • Reviews and feedback

2. How We Use Your Information

We use the collected data to:

  • Process and fulfill your orders

  • Provide customer service and support

  • Improve our website functionality and user experience

  • Communicate updates, promotions, or order-related information

  • Prevent fraudulent activities and ensure transaction security

  • Comply with legal and regulatory obligations

3. Sharing of Information

Velixa.ae does not sell, trade, or rent your personal information to third parties. We may only share your information in the following cases:

  • With trusted third-party service providers (e.g., delivery companies, payment processors)

  • When legally required by authorities or to enforce our policies

  • To protect the rights, safety, or property of Velixa.ae, our customers, or others

Note: We offer beauty products from various brands but do not display or share brand names in our listings or communications, in compliance with our store policies and supplier agreements.

4. Data Security

We implement strong security measures to safeguard your personal data, including:

  • SSL encryption on our website

  • Secure payment gateways

  • Regular monitoring for unauthorized access

  • Restricted access to personal data internally

Despite our efforts, no system can be completely secure. You are responsible for maintaining the confidentiality of your account credentials.

5. Your Rights

As a user, you have the right to:

  • Access and update your personal information

  • Request deletion of your data (subject to legal requirements)

  • Opt-out of marketing communications

  • Disable cookies via your browser settings

To exercise any of these rights, please contact us at velixauae@gmail.com.

6. Cookies Policy

Velixa.ae uses cookies and similar technologies to enhance your browsing experience. These help us:

  • Understand how users interact with our website

  • Remember your preferences

  • Provide a smoother shopping experience

You can manage or disable cookies through your browser settings.

7. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected such data, we will delete it promptly.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., payment portals, delivery tracking). We are not responsible for their privacy practices and encourage you to review their privacy policies separately.

9. Changes to This Privacy Policy

Velixa.ae reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” We recommend reviewing this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Velixa.ae
📞 +971 52 856 0299
📧 velixauae@gmail.com
📍 Near Abu Hail Metro Station, City Bay Business Centre, UAE